Call Center Training Ice Breakers This article was originally posted March 6, 2009. It has been updated for Call Center Training effectiveness. Call Center Training that uses Ice Breakers eases first day... Read more »
The world is full of trainers. Very often people who have had a successful management and/or sales career and who want to pass on their knowledge. Read more »
The Holy Grail of the learning and development profession is being able to go to your boss and show exactly how much value your training
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The practice of facilitation is guided by three values: valid information, freedom of choice, and internal commitment to choices. Read more »
As with any type of training, one of the largest, if not the largest, challenge is measuring the results. Read more »
Giving an excellent presentation is useful because at some point in your life you will probably have to give a presentation.
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Here are 10 ways to ensure that your training program will be more effective. If your goal is to have trainees take action and not just endure the training session, read on. Read more »
With millions of baby boomers expected to retire in the next decade, the American labor force will soon see a shortage of capable managers. Read more »
The pyramid represents a body of knowledge, with the top representing the essence of that knowledge in its most succinct form, and the bottom embodying the most intricate of details. Read more »
Haste and convenience in selecting methods of training can be hazardous to your training program's health. Read more »
