Using SMART Goals For Your Call Center Agents Is…Well smart!

If you want to develop an effective call center team you need to look at using SMART goals.

This is what my team uses and it works incredibly well and it is easy to implement.

Watch this short video explaining what SMART Goals are and start hitting all of your goals today.

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To Learn more about our call center performance management modules visit our Call Center Resources

To your success,

Greg Meares

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About the Author: Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.

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