If you want to develop an effective call center team you need to look at using SMART goals.
This is what my team uses and it works incredibly well and it is easy to implement.
Watch this short video explaining what SMART Goals are and start hitting all of your goals today.=> [Content protected for Pip, Bronze, Silver, Gold, Platinum members only . Join the Call Center Best Practices Premium Membership today, click here] Register Here…
To Learn more about our call center performance management modules visit our Call Center Resources
To your success,